Shipping
Following shipping options are commonly available on cinnamoncart.com.
- Standard international shipping (Standard shipping option)
- Express mail delivery – EMS (Express shipping option)
In addition, we able to provide other shipping options such as DHL upon a request.
We need 2-5 days processing time to ship your order from Sri Lanka. The company keeps a minimal stock due to quality matters. A reasonable processing time is required to process orders due to unavailability of a large stock.
Unsuccessful Delivery
We will proceed inquires with the postal service for unsuccessful deliveries if the expected delivery time has exceeded. The expected delivery durations are as follow.
- Standard international shipping – Maximum 35 days from the order date (for all countries)
- Express mail delivery (EMS) – Maximum 15 days from the order date (for all countries)
Please contact us if you did not receive the item within above given time frame. If the package has entered to your country within the time period given above, we may ask you to wait an additional time.
Refund
You should contact us before 80 days from the order date to consider a refund.
We will issue refunds under following circumstances.
- Unsuccessful delivery due to our failure – Full refund
- Order cancelled by us (we may negotiate with you to cancel an order due to some unavoidable reasons) – Full refund
- Cancelled order due to a request made by the customer – Refund 90 %* of the order total if we did not ship the order at the time of cancellation request
- Unsuccessful delivery due to customer’s failure and the item has returned back to us – Refund the 90%* of the item cost excluding shipping charges
- Unsuccessful delivery due to customer’s failure and the item is missing – No refund
*Unfortunately, we unable to refund the full amount due to unrecoverable transaction and processing fees.
Return
We will inform you and ask you for a refund or re-shipment if we have received your item back. The above refund option 1 or 4 will apply.
If you change the mind about a purchase and want to return an item, you need to pay the return shipping cost and post the unopened and undamaged items within 60 days from the order date. Please provide us the re-shipment slip within 60 days.
Returns must be made in the original packaging and sent to the contact address mentioned on the contact page. Please contact us before send an item as return.